Every morning on the train, I pass by this restaurant, and for the longest time, I’ve been itching to try it. After reading several rave reviews online about the incredible seafood and top-notch customer service, I finally decided to pay a visit. Here’s what I thought:

Ambience:
We went on a Friday night, and the restaurant was buzzing. The air was filled with the mouthwatering aroma of crabs and lobsters being cooked to perfection, and the drinks were flowing freely—the place was absolutely lit!

The vibe was surprisingly informal, especially considering we were in Canary Wharf, the financial district of London, often compared to Wall Street in New York. We were seated by the window, giving us a great view of East London. To our right, a jazzy/folk band was jamming away, while an amorous couple enjoyed their dinner to our left. Love, food, and jazz—what more could you ask for?

Food:
The food was absolutely delicious. For starters, we ordered the voodoo shrimp, which came with a flavourful voodoo sauce and a rich cheese sauce. For the main course, I chose the Lobster Fest, which included a whole lobster, fries, salad, and a free drink.

My friend opted for the Lobster Bake, which featured half a lobster, a crab claw, giant shrimp, mussels, and potatoes—all cooked to perfection in a round skillet.

The food was simply amazing—the smell, the textures, and the taste were all spot on. It was my first time eating a whole lobster, and while it was a bit of a challenge due to the sheer volume of food, it was utterly scrumptious.

Service:
Upon arrival, we were greeted by a friendly chap in a bow tie and crisp white shirt. Shortly after, we met our waiter, Augustino—a charming Italian who was as attentive as he was talkative. He showed us to our table and made sure we were comfortable. A heads up: if you’re planning to dine here on a Friday night, make sure to book a table in advance, or you’ll be directed to the bar.

Augustino was one of the best waiters I’ve encountered in a long time. He was not only informative and polite but also shared a bit about his hometown in southern Italy. Though I can’t quite remember the name—it starts with a “B” or something—I do remember that he was delightful and owns a Vespa. I think I may have found “the one!” LOL.

Every staff member we interacted with was incredibly polite, contributing to the overall fantastic customer service experience.

Overall Experience:
I will definitely be visiting this restaurant again—I had a fantastic time. I’m giving the overall experience a 9/10. The only reason it’s not a perfect 10 is that the tables were too small for the massive plates, making it feel like everything was piling up on us while we were eating.

If you’re looking to chow down on some tasty lobster and giant shrimp, I highly recommend checking out The Big Easy. You won’t be disappointed!